Support is available to assist with questions, account-related issues, technical concerns or general feedback. Players can contact the team by email, phone or live chat for help with verification, deposits and withdrawals, game access and safer-gambling tools. For urgent matters use the telephone or live chat; for recordable enquiries send an email and expect a prompt reply and guidance from the appropriate department. Support operates in English; additional language assistance may be available. Have account details ready when contacting support.
| Department | Contact |
|---|---|
| Customer support | [email protected] Phone: +44 20 7946 5823 Live chat: 24/7; typical live response under 10 minutes; email responses within 24 hours |
| General enquiries | [email protected] Hours: Mon–Fri, 09:00–18:00; standard response 24–48 hours for routine enquiries |
| Affiliate enquiries | [email protected] Hours: Mon–Fri, 09:00–17:00; reply within 48 hours |
Email is the preferred contact method for detailed requests, account-related issues or any matter that requires explanations or document uploads. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Attach relevant files and include your account ID where applicable so queries can be handled quickly and accurately.
Most enquiries are responded to within one working day. More complex cases — such as payment disputes, KYC checks or regulatory matters — can take longer while staff investigate and liaise with third parties. Customers will be notified if a case requires additional time, and response times depend on issue complexity, document verification and external provider delays.
Please share any feedback, suggestions or ideas for improving this website. Feedback is reviewed carefully by the team and used to refine features, clarify information and improve the overall user experience. Submissions are read promptly and considered for future updates — your input helps shape practical improvements and ensures the site remains useful and easy to use.
